Start with the right amount
An order total, a captured payment and a provider payout can describe different amounts. Identify the currency, included charges and reporting period before comparing them.
FINANCE / TRACEABILITY
From the order total to the money received.
Reconciliation explains why order value and settled funds differ. Review payment events, fees, refunds and timing against the records your finance team uses.
BUILT AROUND THE WORK
What this means
for your business.
Trace the differences
Refunds, provider fees, cash collection and delayed settlement create legitimate differences. Missing or duplicated transactions require investigation rather than a balancing adjustment.
Agree the finance handoff
Decide which reports or exports support your accounting process. Marketplace and cash-on-delivery models may introduce additional balances and responsible parties.
THE DETAIL IN BUSINESS CONTEXT
The sale and the money tell different stories.
An order value, a successful payment, a refund and a provider settlement describe different moments. Follow the identifiers rather than treating every total as interchangeable.
Payment & order
Inspect the provider result and corresponding order. A browser return alone should not prove receipt.
Reconciliation
Keep fees, partial refunds and settlement timing visible when matching expected money with received funds.
INSPECT THE RECORDS AND DECISIONS
The total should lead back to an event.
A sale, payment, refund and settlement can belong to the same customer purchase while representing different money movements. Match the records and their timing.
Operating concepts to inspect in your setup; this is not a wire-format schema. Exact API fields belong in the source-derived reference.
- Order value
- What was purchased under the order’s commercial arrangement.
- Payment result
- The received or failed provider transaction outcome.
- Refund
- A partial or full return of payment through the configured process.
- Provider fee
- The processing cost distinct from the merchandise value.
- Settlement
- The provider or commercial transfer of the resulting balance.
- Difference
- The amount or timing issue requiring investigation.
If the provider balance differs from sales
Inspect fees, refunds, timing and unmatched events before declaring missing revenue. Compare equivalent periods and definitions.
Before retrying a financial action
Read the original result and identify whether the action completed. A repeated request should not be used as a substitute for reconciliation.
Inspect the supplied workspace.
Supplied Agora finance workspace. This capture provides interface context; the operating scenarios on this page use separately labelled sample data.
FOLLOW THE PROCESS
From the first step
to the next decision.
01
Select the records
Choose the period and the order, provider or cash records to compare.
Select the records→Match the activity→Resolve exceptions
02
Match the activity
Trace payments, refunds, fees and remittances.
Select the records→Match the activity→Resolve exceptions
03
Resolve exceptions
Document the difference, responsible owner and corrective action.
Select the records→Match the activity→Resolve exceptions
Operating walkthrough · Review the exact configuration for your business.
A CLEARER PICTURE
Good questions.
Useful answers.
Does a paid order mean a payout has arrived?
No. Provider settlement and remittance can happen later.
Can I use this as an accounting guarantee?
No. Confirm reporting definitions and bookkeeping responsibilities with your finance team.
BUILD WITH AGORA
Your next chapter starts here.
Bring your business, your ambition and the questions that matter. Let’s explore what you can build with Agora.