Understand the intention
An occasion, budget or preference is often a better starting point than an exact product name. Ask useful questions before narrowing the selection.
A MORE NATURAL WAY TO DISCOVER
Start with a need. Find the right product.
Give shoppers a conversational path through the catalogue. Help them explain what matters, compare appropriate options and continue into the buying journey.
BUILT AROUND THE WORK
What this means
for your business.
Ground the recommendation
Use catalogue information and the store’s configured context. Product details and availability should come from business records rather than invented promises.
Continue with clarity
Product selection, cart changes, payment and order support have different consequences. Make the next step clear and use confirmation where an action requires it.
THE BUSINESS BEHIND THE CAPABILITY
Two audiences. Different kinds of work.
A shopper wants help finding and buying. A merchant needs to understand and operate the business. Each journey needs its own context, access and action boundaries.
Shopper intelligence
Explore product discovery and order-support responsibilities without exposing private operator capabilities.
Merchant agents
Move from a business question to a defined task, an authorised action and a result your team can inspect.
Inspect the supplied workspace.
Supplied Agora ai workspace. This capture provides interface context; the operating scenarios on this page use separately labelled sample data.
SHOPPER INTELLIGENCE / ILLUSTRATIVE JOURNEY
Start with a need.
Make a product decision.
Choose a customer request and inspect the example reasoning, product context and next decision. This scripted illustration makes no live AI or catalogue call.
CHOOSE AN EXAMPLE REQUEST
EXAMPLE RESPONSE
A practical choice within the budget.
The illustrative Luna bag is priced at €89. Inspect the material, variant and product detail before adding it to the buying journey.
The actual catalogue supplies the product facts. The agent should not invent availability, discounts or delivery commitments.
Customer scope
Product discovery and customer support need a different access boundary from private merchant operations. A shopping conversation should not expose operator permissions.
Decision before consequence
Keep product selection, order changes and payment decisions explicit. A useful answer does not prove that an order or payment action has completed.
FOLLOW THE PROCESS
From the first step
to the next decision.
01
Describe the need
The shopper explains a preference, occasion or budget.
Describe the need→Explore relevant products→Confirm the next step
02
Explore relevant products
The assistant narrows the catalogue and helps compare suitable options.
Describe the need→Explore relevant products→Confirm the next step
03
Confirm the next step
Continue to the supported product, cart or checkout journey, or hand off when a human needs to help.
Describe the need→Explore relevant products→Confirm the next step
Operating walkthrough · Review the exact configuration for your business.
A CLEARER PICTURE
Good questions.
Useful answers.
Does it recommend products outside my catalogue?
The intended experience uses the merchant’s product context. Review catalogue grounding and fallback behaviour in your demo.
Can a shopper use voice?
Voice is part of the broader Agora AI experience. Confirm the languages, devices and surfaces enabled for your store.
What happens when the assistant cannot help?
Define a clear fallback and customer-service handoff instead of asking the assistant to guess.
BUILD WITH AGORA
Your next chapter starts here.
Bring your business, your ambition and the questions that matter. Let’s explore what you can build with Agora.