Define a delivery promise you can keep
Set the areas, rates, responsibilities and timing that your business can support. Perishable, fragile and high-value items may require different handling arrangements.
KEEP THE CUSTOMER PROMISE
The journey continues after checkout.
Coordinate the work between the order, the delivery and the customer’s next question. Plan fulfillment and returns around your actual products, locations and service policies.
BUILT AROUND THE WORK
What this means
for your business.
Keep the handoff connected
Your own team, a vendor or a carrier may own a shipment. Identify the responsible party and the information they need; agree how tracking and exceptions return to the order.
Design the return before you need it
Explain the return policy to customers and define the inspection, restocking and refund process internally. A return request, physical receipt and refund are separate decisions.
THE BUSINESS BEHIND THE CAPABILITY
The customer experience continues at the door.
Rates, serviceability and delivery expectations belong before the promise. After dispatch, keep tracking, support and return decisions connected to the original items.
A return is a decision
Identify the item, quantity, reason and policy before accepting it back into sellable stock.
A refund is another event
A return receipt does not automatically explain the payment outcome. Follow the configured refund and reconciliation process.
INSIDE DELIVERY & RETURNS
A delivery promise needs an accountable handoff.
A sale moves through preparation, packaging, dispatch and customer follow-up. Local delivery, carrier delivery and vendor fulfillment can involve different people. Returns add inspection and a financial decision to that journey.
Delivery rules
Define the destination, rate and timing your operation can support.
Handling requirements
Plan packaging and transport for fragile, perishable or high-value goods.
Fulfillment ownership
Assign the relevant location, seller, team or provider.
Shipment visibility
Use the enabled tracking and update path to follow the delivery.
Return intake
Check eligibility and identify the items the customer is returning.
Inspection & resolution
Review goods, stock treatment and the appropriate refund or exchange path.
FOLLOW THE BUSINESS JOURNEY
A concrete operating example.
The team prepares a confirmed order and hands the parcel to the responsible delivery party. An address or delivery exception needs a customer response and an operational correction. If goods are returned, the team checks the policy, inspects the received items and decides the stock and payment outcome.
The exception matters, too.
| What happens | What the team needs to resolve |
|---|---|
| A delivery fails | Identify who owns the next attempt, customer contact and any additional cost. |
| Only part of the order is ready | Confirm how partial fulfillment is represented in your configuration. |
| Returned goods are damaged | Keep the inspection decision distinct from the original return request. |
CLOSER TO THE PRODUCT
Explore the details
behind the experience.
Actual views supplied from Agora. Open each capture to inspect the controls and context. These views are separate from the interactive examples and their illustrative data.
FULFILMENT REPORT
See how fulfilment is measured.
A focused view of the supplied fulfilment SLA panel: median time, orders in fulfilment and stage measures. Values belong to the supplied screen and are not a performance claim.
FOLLOW THE PROCESS
From the first step
to the next decision.
01
Prepare fulfillment
Check item availability, packaging needs and delivery instructions.
Prepare fulfillment→Dispatch and follow up→Handle a return
02
Dispatch and follow up
Record the handoff and resolve delivery exceptions with the responsible team.
Prepare fulfillment→Dispatch and follow up→Handle a return
03
Handle a return
Review eligibility, inspect received goods and carry out the appropriate stock and payment actions.
Prepare fulfillment→Dispatch and follow up→Handle a return
Operating walkthrough · Review the exact configuration for your business.
A CLEARER PICTURE
Good questions.
Useful answers.
Which carriers can I use?
Check the currently enabled carrier connection and its supported operations for your market.
Are slots and local delivery included?
Delivery models differ. Include slots, collection points or an owned fleet in your requirements discussion.
Does every return create a refund?
No. The outcome depends on the policy, inspection and payment circumstances.
BUILD WITH AGORA
Your next chapter starts here.
Bring your business, your ambition and the questions that matter. Let’s explore what you can build with Agora.