Start with the real counter workflow
Map how staff find products, identify a customer, take payment and handle a return. The right setup depends on your devices, tender methods and the way your team works.
SELL AT THE COUNTER
Your shop floor belongs to the same business.
Bring online tablet selling into the Agora operation. Follow registers, cashier sessions and sales alongside the products, customers, stock and financial records behind each purchase.
BUILT AROUND THE WORK
What this means
for your business.
Keep location context
A retail sale happens at a particular location. Stock visibility and staff responsibility need that context so the website, shop floor and fulfillment team do not work from different assumptions.
A customer relationship across channels
Connect the retail conversation with the wider customer history. Review customer identification and permissions so staff see useful information without unnecessary access.
THE BUSINESS BEHIND THE CAPABILITY
The counter has its own rhythm.
Staff need to find the right variant, serve the customer and complete the configured payment path. The record that remains must explain what was sold and where.
Staff & location
Review who may sell, refund or adjust at each location. Login access and operating responsibility are different decisions.
After the sale
Follow the order, stock consequence and payment record. Check hardware and provider fit with the exact store setup.
INSIDE POINT OF SALE
Bring the counter into the commerce operation.
Retail involves a person, a place and a moment at the counter. The sale must fit the configured stock, payment and customer model while remaining practical for staff. Plan the checkout and exception paths around the actual devices and responsibilities in the shop.
Counter setup
Map the location, staff responsibility and supported checkout devices.
Product lookup
Review how staff find the intended product and variant.
Customer recognition
Identify the customer through the supported account or profile workflow.
Tender & receipt
Confirm payment methods and the relevant receipt arrangement.
Location stock
Inspect the stock consequence at the location responsible for the sale.
Returns & recovery
Test returns, failed payments and connectivity interruption before rollout.
FOLLOW THE BUSINESS JOURNEY
A concrete operating example.
A customer chooses a bag at the counter. Staff identify the variant and, where appropriate, the customer. The supported payment flow completes the sale. The team then checks the resulting order and location stock, and follows a return through its stock and financial consequences.
The exception matters, too.
| What happens | What the team needs to resolve |
|---|---|
| A device disconnects | Follow the tested recovery process; do not assume offline operation. |
| Payment fails | Resolve the tender outcome before treating the sale as complete. |
| A customer returns an online order | Confirm the supported cross-channel return policy and operating workflow. |
Inspect the supplied workspace.
Supplied Agora inventory workspace. This capture provides interface context; the operating scenarios on this page use separately labelled sample data.
FOLLOW THE PROCESS
From the first step
to the next decision.
01
Define the counter
List locations, staff roles, supported devices and tender requirements.
Define the counter→Follow a representative sale→Test an exception
02
Follow a representative sale
Inspect basket, payment, receipt and the resulting order and stock records.
Define the counter→Follow a representative sale→Test an exception
03
Test an exception
Walk through a return, a payment failure and a connectivity interruption before rollout.
Define the counter→Follow a representative sale→Test an exception
Operating walkthrough · Review the exact configuration for your business.
A CLEARER PICTURE
Good questions.
Useful answers.
Which hardware is supported?
Confirm the exact terminal, receipt-printer, scanner and payment setup for your deployment.
Does it work offline?
Do not assume offline operation. Include connectivity behaviour and recovery in your retail assessment.
Which plan includes POS?
The brand materials place POS from Scale. Confirm the current inclusion and any device or provider costs with the team.
BUILD WITH AGORA
Your next chapter starts here.
Bring your business, your ambition and the questions that matter. Let’s explore what you can build with Agora.