Set the entry standard
Decide which business information and catalogue checks are required before a seller participates. Approval should match your marketplace rules.
MARKETPLACE / PARTICIPATION
A clear place for every seller.
Give sellers a defined role within the marketplace. Establish onboarding, catalogue access and order responsibility while protecting the operator’s wider business context.
BUILT AROUND THE WORK
What this means
for your business.
Keep access scoped
A vendor needs the products and order responsibilities relevant to them. Review which records and actions their account can access.
Make fulfillment ownership clear
An order may need work from more than one seller. Define confirmation, preparation, handoff and exception communication so the customer receives one coherent experience.
THE DETAIL IN BUSINESS CONTEXT
A marketplace is an operating model.
Give each seller a clear place in catalogue and order work. Keep the whole customer purchase visible to the operator without losing item-level responsibility.
Seller scope
Define which products, orders and customer details each seller may see and change.
Commercial balance
Commission, refunds, fees and adjustments explain the balance. A sales total alone is not a payout instruction.
INSPECT THE RECORDS AND DECISIONS
A vendor needs a clear operating boundary.
The seller’s catalogue and fulfillment work belong within the marketplace’s customer promise. Define access and responsibility before inviting a team to operate.
Operating concepts to inspect in your setup; this is not a wire-format schema. Exact API fields belong in the source-derived reference.
- Seller identity
- The business responsible for its commercial participation.
- Catalogue scope
- The products the seller may create or maintain.
- Order assignment
- The items that become the seller’s work.
- Customer information
- The data needed for the assigned task and authorised role.
- Exception route
- Where an unavailable item or disputed handoff is resolved.
- Commercial follow-up
- The balances and settlement responsibilities attached to the seller.
When one basket contains two sellers
Keep item ownership and fulfillment responsibility visible. The operator still needs the complete customer purchase context.
Before enabling seller access
Review catalogue changes, order scope, customer data and escalation together. Avoid giving operator-level access by default.
Inspect the supplied workspace.
Supplied Agora store workspace. This capture provides interface context; the operating scenarios on this page use separately labelled sample data.
FOLLOW THE PROCESS
From the first step
to the next decision.
01
Review the seller
Apply the marketplace’s onboarding and catalogue standards.
Review the seller→Grant the right workspace→Follow a representative order
02
Grant the right workspace
Configure the seller’s role and permitted records.
Review the seller→Grant the right workspace→Follow a representative order
03
Follow a representative order
Check seller responsibility, customer communication and the settlement consequence.
Review the seller→Grant the right workspace→Follow a representative order
Operating walkthrough · Review the exact configuration for your business.
A CLEARER PICTURE
Good questions.
Useful answers.
Can sellers manage their catalogue?
Review the permitted product and stock actions in the vendor configuration.
Who handles customer complaints?
The marketplace’s operating agreement should define seller and operator responsibility.
BUILD WITH AGORA
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