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WhatsApp commerce

Where your customers actually are.

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Most marketing platforms were built for email in North America.

If your customers live on WhatsApp and pay cash on delivery, that is not a small gap — it is the whole business.

What it does there

A channel, not a notification pipe.

  1. 01

    Broadcasts to segments that mean something

    Built from real purchase behaviour rather than a tag somebody applied by hand two years ago — and within the template rules, so the number does not get restricted.

  2. 02

    One shared inbox

    Your whole team answering from one place, with the customer's order history sitting beside the conversation instead of in another tab.

  3. 03

    Order updates that arrive on their own

    Confirmed, dispatched, out for delivery, delivered. The messages people actually want, on the channel they actually read.

  4. 04

    Cash on delivery, settled before dispatch

    Every COD order confirmed in a real conversation before anything is packed. This is the one that pays for itself first.

Their language

Including the way they actually type it.

Arabic, French, English — and dialect. A customer writing Darija is not writing incorrectly; they are writing normally, and a system that only understands formal Arabic is the one with the problem.

  • Click-to-WhatsApp ads — the ad opens a chat, and you can trace that chat through to the order
  • Templates that pass review — because a rejected template is a campaign that does not send
  • One customer record — the conversation joins the same history as their orders and returns
Languages
Arabic, French, English and dialect
Inbox
Shared, with order history beside the thread
Attribution
Ad → conversation → order, traceable

What runs on it

Conversation as a channel, not a novelty.

Outbound

  • Broadcasts to behavioural segments
  • Order and delivery updates
  • Basket reminders
  • Back-in-stock and price drops

Inbound

  • Shared team inbox
  • Order history in the thread
  • Assignment and handover
  • Escalation when it stalls

Commerce

  • COD confirmation before dispatch
  • Address corrections in-thread
  • Cancellations taken early
  • The whole funnel, measured

Next step

See it against your own customers.

We will connect a sample of your real order history and show you the segments it finds — including the ones you would not have thought to build.

Book a demo See pricing
Works with
Agora, Shopify, WooCommerce
Priced by
Brand and message volume
What we will tell you
Whether your list is worth the spend yet